FAQ

 

What types of jewelry does Luckinging offer?

Luckinging specializes in elegant jewelry, including exquisite pieces such as 14K Gold Flower Moissanite Earrings and Boho Moissanite Drop Earrings. Our collection is designed to enhance any outfit with timeless beauty.

Are the materials used in your jewelry hypoallergenic?

Yes, all our jewelry is crafted from hypoallergenic materials, ensuring comfort for everyday wear or special occasions. This is particularly beneficial for individuals with sensitive skin.

What is your return policy?

We have a 30-day return policy. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please note that the cost of return shipping is not included.

How long does shipping take?

Shipping times vary based on the service selected. Standard shipping typically takes 10-25 business days, while express shipping can take 3-7 business days. We offer free standard shipping on orders over $49 USD.

Can I track my order?

Yes, you can track your order by logging into your account and accessing the "Order History" section. Here, you can click on "Track Journey" to view real-time updates on your shipment.

What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you offer exchanges?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and make a separate purchase for the new item once the return is accepted.

Are there any items that cannot be returned?

Certain items, such as custom products, personal care goods, and sale items, cannot be returned. If you have questions about a specific item, please reach out to us for clarification.

How can I contact customer service?

You can contact our customer service team via email at admin@luckinging.com. We are here to assist you with any inquiries you may have.